Best price guarantee

Best price guarantee: Always the best price at www.chateauhotels.nl


Reserving your hotel room or package directly through our website has various benefits: 
  • Always the lowest available room rate 
  • No reservation or administration costs 
  • Reserve quickly and easily 
  • Make your reservation via a secure connection 
  • Change or cancel your reservation online 
  • Pay directly using IDEAL or credit card

What does the Best price guarantee mean for you?

When booking an overnight stay at a hotel on www.chateauhotels.nl, if you find the same hotel for a lower price with the same reservation terms and conditions on another publicly accessed website, we will match the price and offer you an additional 10% discount.

How does the Best price guarantee work?

1.  You want to reserve one of the ChâteauHotels. Go to www.chateauhotels.nl for the best available price. 
2.  At the time of reservation, you see a better available price on the Internet for the same hotel. 
3.  Press 'Print Screen' to make a copy of the screen displaying the lower price. If asked you should be able to provide the hotel with this page. You then contact the relevant hotel immediately by telephone. 
4.  While you are on the telephone with a member of our staff from the hotel, they will visit the website with the lower price to verify whether the Best Price Guarantee applies or not. Should the Guarantee apply, the staff member will then immediately offer you this lower price as well as a 10% discount.

Terms and conditions for the Best price guarantee 

  • You must have made a confirmed reservation at one of the Camille Oostwegel ChâteauHotels. 
  • The price found on the other website must satisfy the same terms and conditions.
  • These terms and conditions are understood to mean:

            - The same hotel 
            - The same reservation time
            - The same type of room
            - The same arrival date  
            - The same departure date  
            - The same reservation, cancellation and payment conditions  
            - The same number of people  
            - The same number of rooms  
            - The same type of room  
            - The same package details  
            - The same currency 

  • The price must be available to the public and must be verified by the staff at Camille Oostwegel ChâteauHotels & Restaurants.  

The Best price guarantee does not apply to: 

  • Unpublished, negotiated price agreements with businesses, travel agents, groups or other price agreements that Camille Oostwegel ChâteauHotels & Restaurants has made with a specific party and which are not available to the public. 
  • Offline rates. 
  • Reservations during conferences and events. 
  • Rate variations caused by differences in rounding off amounts, fluctuations and/or differences in the exchange rate. 
  • Compound prices that also include taxes, meals, valet parking services, service charges or other services. 
  • Websites that sell package holidays including such things as air travel tickets, car hire, entertainment, etc. 
  • Auction sites such as Priceline and Hotwire where the hotel chain or the specific hotel is not revealed until the reservation is confirmed.  

Camille Oostwegel ChâteauHotels & Restaurants is not liable for fines or other expenses that may result from cancelling reservations or mistakes in publication prices by third parties. Nor is the company responsible for differences that third parties publish in rounding off prices.

Camille Oostwegel ChâteauHotels & Restaurants reserves the right to change or retract this guarantee at all times without giving reasons.

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